Consumer Complaint Policy 

Consumer Complaint Policy Last updated: [February 23, 2026]

At Good Works Theatre Inc., we take consumer concerns seriously. This policy outlines how we handle complaints related to our business practices, products, or services.

1. Scope

This policy applies to complaints regarding:

• Ethical sourcing and labor practices

• Environmental claims and sustainability efforts

• Customer service and communication

• Product quality or safety

2. How to Submit a Complaint

Complaints can be submitted via:

• Email: valinda.robinson@goodworkstheatreinc.com

• Feedback form on our website

• Written mail to our corporate address

3. Response Time

We aim to acknowledge all complaints within 3 business days and provide a resolution or update within 10 business days.

4. Investigation & Resolution

Complaints are reviewed by our Consumer Affairs team and escalated when necessary. We may request additional information to resolve the issue fairly and transparently.

5. Confidentiality

All complaints are handled confidentially. Personal data is protected in accordance with our Privacy Policy.

6. Continuous Improvement

We use complaint data to improve our practices and ensure accountability across our operations.

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