Consumer Affairs

Your Voice Matters at Good Works Theatre Inc.

At Good Works Theatre Inc., we believe that every customer, partner, and community member deserves transparency, respect, and care. Our Consumer Affairs page is your direct line to accountability—because ethical fashion begins with ethical relationships.

Contact & Support

If you have questions, concerns, or feedback about our practices, partnerships, or policies, we’re here to listen.

• Email: valinda.robinson@goodworkstheatreinc.com

• Hours: Monday–Friday, 9 am–6 pm CST

• Mailing Address: Good Works Theatre Inc., 200 South Wacker Drive, Suite 3100, Chicago, IL 60606

• Section 1: Contact Us- Have a question, concern, or suggestion? Reach out—we’re here to help.

• Section 2: What to Expect Once you contact us, you’ll receive an automatic confirmation email. We aim to respond within 3 business days.

• Section 3: Complaint Policy Summary- We take complaints seriously. Our team investigates each case and escalates when necessary to ensure fair resolution. You can read our full Consumer Complaint Policy here.

• Section 4: Feedback Form- Submit Feedback- Let us know how we’re doing. Your voice helps shape our future.

Policies & Commitments

We are committed to:

• Fair treatment of all customers and stakeholders

• Timely resolution of complaints and inquiries

• Transparency in our sourcing, labor, and environmental practices

• Protection of consumer rights and personal data

You can review our full Privacy Policy, Terms of Use, and Sustainability Commitments here.   

Accountability & Oversight

We take your concerns seriously. Our Consumer Affairs team works closely with our leadership and sustainability officers to:

• Investigate and respond to complaints

• Monitor compliance across our supply chain

• Ensure ethical standards are upheld in every partnership

Feedback & Reporting

We welcome your input. If you’ve experienced an issue or have suggestions for improvement, please fill out our Feedback Form or email us directly.

“We’re not perfect—but we’re committed to progress. Your voice helps us grow.”

External Partnerships

Good Works Theatre Inc. collaborates with third-party auditors and nonprofit organizations to ensure our practices align with global standards for labor, sustainability, and consumer protection.